PHRED Solutions

Improving Communication Across the Team, While Saving Lots of Money

PHRED Solutions delivers state-of-the-art problem solving processes developing problem-solving skills in a wide range of users. A web-based structured problem-solving tool amplifies learning while participants' work through problems pre-class, group problems in-class, and address real problems affecting real work post-class.

Strategies discussed include:

Troubleshooting

Corrective Action Reporting

The 5 Why's method of Root Cause Analysis

A3 Expanded Problem Investigation

8D Expanded Problem Investigation

Level 1, Level 2 and Level 3 Investigation

Complex Multiple Stakeholder Problem Investigation

This course details how computers can lessen the complexity inherent in solving complex problems with multiple stakeholders and retain that knowledge so it can be accessed across a geographically dispersed work force. This innovative approach is based upon solid experience numerous large companies.

Participants will be able to:

Reason their way through a problem by:

Creating a well-formed problem definition
Understanding Possible and Root Causes
Understanding multi-dimensional stakeholder impact
Creating multiple, well-reasoned, well-justified possible solutions
Reporting on the options and risks for management

Learn the techniques of "Fact-Based Reasoning"

Set up standard problem solving systems in their departments

To get problem solving skills and practices to "stick" in the field, included in the course for each participant is an access license to a web based problem solving tool Post class participants use this tool to enter a project.

At the McLane Company, Sandra Bushby, former Director of Training, Organization Development & Corporate Strategic Communication, designed her Post class projects to allow participants to use the skills from class to lead an "action team" of 3-5 people to identify a "solution". She reports:

The goal is to provide a strategy for all participants to experience a structured problem solving process in which they can use the problem solving skills they learned in class. This strategy allows all class participants to stay linked as an in-company support network."

Benefits To the Company By Using the PHRED Process:

Guides diverse groups in creating well-rounded, workable solutions to operations issues.
By focusing on fact-based interactions, communication improves between team members, and with management.
Can positively change team dynamics by supporting a culture of competence.
Get problem solving skills and practices to "stick" in the field.
Develop "best practices" for procedures. Performance and quality standards improve as problems decrease.

Problem Solving Training