Use this chart to determine which features you require.
| PHRED Problem Solving Features |
PHRED |
Required |
| Methodology | ||
| Quick CAR (Corrective Action Reporting) |
|
|
| State Problem |
|
|
| Tracking Data |
|
|
| Temporary Fix |
|
|
| Root Cause Analysis |
|
|
| Corrective Action / Solution / Recommendation |
|
|
| Close |
|
|
| Expanded Investigation (# of Screens) |
|
|
| State Problem (6) |
|
|
| Analyze Impact (6) |
|
|
| --Understand the problem from stakeholder's point-of-view |
|
|
| Root Cause Analysis (5) |
|
|
| -- Supports multiple Possible Cause and Root Cause chains |
|
|
| Define Solutions / Recommendations (11) |
|
|
| -- Identify proposed / implemented solutions |
|
|
| Plan Implementation (2) |
|
|
| Implementation Checklist (6) |
|
|
| -- Customizable checklists to ensure solutions have the necessary ingredients |
|
|
| Temporary Fix (2) |
|
|
| Retrospective (4) |
|
|
| -- Capture lessons learned and how to prevent similar problems from reoccurring |
|
|
| Escalation from Quick CAR to Expanded Investigation |
|
|
| -- Escalates problems started in Quick mode to Expanded Investigations so additional information about more complex problems may be developed / collected |
|
|
| Reporting | ||
| Several different report layouts for individual problems |
|
|
| Convert to Adobe PDF option to share reports electronically via E-mail |
|
|
| Summary Listing of problems meeting search criteria |
|
|
| Summary Listing of temporary fixes meeting search criteria |
|
Supporting Features |
| Activities - specific tasks can be assigned to colleagues who receive E-mail notifications |
|
|
| Coaching -- information about how to use the screen within the problem solving context |
|
|
| I'm Stuck -- Provides an escalation chain of "Experts" that may be contacted by phone or E-mail. Built-in E-mail feature so that an E-mail may be sent from within PHRED |
|
|
| Notes -- Provides a method to leave a Note about the situation or other pertinent information |
|
|
| Attachments -- Attach files such as drawings, spreadsheets, Word documents, etc. to a problem and dynamically access those attachments |
|
|
| Progress Indicators -- Indicators that shows the status of each screen within a section |
|
|
| Text Searching | ||
| All text fields within the problem using a single keyword field |
|
|
| User sets search parameters at time of search |
|
|
| Verity Search Engine for advanced data searching |
|
|
| The search index is updated after every page is saved. All entries are immediately searchable |
|
|
| Problem Number searching is also available |
|
|
| Administrative Functions | ||
| The Administrator feature allows a limited number of authorized users to change specific system parameters, without a programmer. This includes: |
|
|
| -- Modify Screen Questions to reflect local usage / terminology |
|
|
| -- Modify hints and coaching on how to answer the questions unique to the environment |
|
|
| -- "Real Coach" designations. Identify and access the help chain while working on a problem |
|
|
| -- Edit/Add/Delete "Support" table values; e.g., Login, Plants, Departments, Products, Cost Ranges, etc. 36 tables in all |
|
|
| -- Change User's Passwords |
|
|
| -- Delete Problems |
|
|
| -- Maintain Verity collections: create, index, or optimize collections |
|
|
| Modifiable System Options | ||
| Login Failure - Modifiable lockout number |
|
|
| Multiple Login Methods |
|
|
| Self Registration or Administrator Registration |
|
|
| Different Security Models |
|
|
| Off/Open -- all users can see/change problems |
|
|
| On/Team -- all users can see problems in Read -Only mode. Only designated "Team Members" may change problems |
|
|
| Login Methods | ||
| Via E-mail address and password |
|
|
| Automatically, using Network Account (NTID) |
|
|
| Connectivity | ||
| Links to other databases via ODBC |
|
|
| Links to E-mail systems via SMTP |
|
|
Find out more about how PHRED Solutions can help you. Contact us
