Use this chart to determine which features you require.
| PHRED Problem Solving Features |
PHRED |
Required |
| Methodology | ||
| Quick CAR (Corrective Action Reporting) |
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| State Problem |
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| Tracking Data |
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| Temporary Fix |
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| Root Cause Analysis |
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| Corrective Action / Solution / Recommendation |
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| Close |
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| Expanded Investigation (# of Screens) |
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| State Problem (6) |
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| Analyze Impact (6) |
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| --Understand the problem from stakeholder's point-of-view |
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| Root Cause Analysis (5) |
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| -- Supports multiple Possible Cause and Root Cause chains |
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| Define Solutions / Recommendations (11) |
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| -- Identify proposed / implemented solutions |
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| Plan Implementation (2) |
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| Implementation Checklist (6) |
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| -- Customizable checklists to ensure solutions have the necessary ingredients |
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| Temporary Fix (2) |
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| Retrospective (4) |
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| -- Capture lessons learned and how to prevent similar problems from reoccurring |
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| Escalation from Quick CAR to Expanded Investigation |
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| -- Escalates problems started in Quick mode to Expanded Investigations so additional information about more complex problems may be developed / collected |
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| Reporting | ||
| Several different report layouts for individual problems |
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| Convert to Adobe PDF option to share reports electronically via E-mail |
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| Summary Listing of problems meeting search criteria |
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| Summary Listing of temporary fixes meeting search criteria |
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Supporting Features |
| Activities - specific tasks can be assigned to colleagues who receive E-mail notifications |
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| Coaching -- information about how to use the screen within the problem solving context |
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| I'm Stuck -- Provides an escalation chain of "Experts" that may be contacted by phone or E-mail. Built-in E-mail feature so that an E-mail may be sent from within PHRED |
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| Notes -- Provides a method to leave a Note about the situation or other pertinent information |
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| Attachments -- Attach files such as drawings, spreadsheets, Word documents, etc. to a problem and dynamically access those attachments |
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| Progress Indicators -- Indicators that shows the status of each screen within a section |
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| Text Searching | ||
| All text fields within the problem using a single keyword field |
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| User sets search parameters at time of search |
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| Verity Search Engine for advanced data searching |
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| The search index is updated after every page is saved. All entries are immediately searchable |
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| Problem Number searching is also available |
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| Administrative Functions | ||
| The Administrator feature allows a limited number of authorized users to change specific system parameters, without a programmer. This includes: |
|
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| -- Modify Screen Questions to reflect local usage / terminology |
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| -- Modify hints and coaching on how to answer the questions unique to the environment |
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| -- "Real Coach" designations. Identify and access the help chain while working on a problem |
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| -- Edit/Add/Delete "Support" table values; e.g., Login, Plants, Departments, Products, Cost Ranges, etc. 36 tables in all |
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| -- Change User's Passwords |
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| -- Delete Problems |
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| -- Maintain Verity collections: create, index, or optimize collections |
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| Modifiable System Options | ||
| Login Failure - Modifiable lockout number |
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| Multiple Login Methods |
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| Self Registration or Administrator Registration |
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| Different Security Models |
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| Off/Open -- all users can see/change problems |
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| On/Team -- all users can see problems in Read -Only mode. Only designated "Team Members" may change problems |
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| Login Methods | ||
| Via E-mail address and password |
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| Automatically, using Network Account (NTID) |
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| Connectivity | ||
| Links to other databases via ODBC |
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| Links to E-mail systems via SMTP |
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Return to Customer Focused Problem Solving
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