D1 - Using a Team Approach
PHRED handles the logistics of the problem, leaving the investigators to focus on the logic of the issue.
The software walks the team through investigating the problem using a multiple perspective approach. Information is collected from those directly associated with and/or impacted by the problem.
Investigation Team Shares a Common Process & View
PHRED is a central place to manage the problem as it progresses through the stages of the 8D.The database collects all the information about the problem as the team works through its investigation. Now everyone is on the same page.
Common, Neutral Questions Drive the Investigation
In talking to people during an investigation, there is often tension and blame in the atmosphere. Egos and uninformed opinions affect how people see problems.
By reasoning around questions, not people and personalities, PHRED takes a lot of the potential conflict and misunderstandings out of the investigation.
PHRED asks the difficult questions and is the focus of the dialog, not the investigator. This helps the investigation team members act as impartial collectors of facts (not as policemen coming to bust you).
PHRED uses Common Questions to conduct an investigation.
Step by Step Actions: Visible, Shared & Tracked See a sample of an Action Screen.
As the investigation team works through the 8D, all the thinking and supporting evidence is available online.
The database becomes the collective memory of the investigation. This includes:
Here's an example of the Library Screen.
Face to Face Virtual Go See Investigation
PHRED drives the investigation team to go see the problem first-hand and talk to those closest to the problem.
When the investigation team cannot go see in person, they use the system to drive the investigation and its associated actions globally.
The common questions and process allow the investigation team to understand the local problem thinking and data.
Finding Experts to Help with the Investigation
The database is also useful in finding experts because it shows who has had the problem before or has had a similar experience.
Experts are able to see the investigation via the database. If they find it is in their area of interest or expertise they often will contact the investigation team directly.
See an example of an Experts Screen.
Efficiently Work with Experts
Experts typically have too many problems and not enough time. Incomplete problem information wastes expert time. PHRED helps the team provide detailed information to the experts so the expert has everything they need.
Knowledge Networks
PHRED helps the team network with other knowledge holders outside their normal working relationships. For instance, I can find people who have had similar problems in other plants. PHRED allows problem investigators and the people with shared interests to network with the formal communities of practice, such as engineering design, with which they may not normally work with.
People with similar problems to yours are able to find you and help you with your investigation (I'm sure they've got more than two cents to contribute).
The Coach provides the background detail for each question. The coaching is tailored to be specific to your company.
Help lists how to navigate PHRED. Also, it can be modified with how to navigate through the organization's existing systems. Here's a sample of a Coach/Help Screen.
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At each stage, PHRED provides the investigator with the necessary questions to conduct a rigorous analysis of the problem.
All actions are kept in one place. They are manageable and verifiable by the team. The actions section is used to:
The database is also a powerful research tool to learn if something like this happened before.
