Products
+ Problem Solving
  8D
  A3/Lean
  Root Cause Analysis
  Supply Chain
  Facilitate Critical
    Problems
  Training


Web-based software for use by contractors and their suppliers.

The Supply Chain Problem Solving system enables you to:

  • Reduce the cost of supplier defects. Drive Root Cause analysis into your supplier plants, understand reoccurring problems, eliminate them, and reuse the data. A direct saving.
  • Improve supplier / quality team efficiency. Drive quality while not actually being on-site. As the suppliers get better at problem solving, they will need less of Supplier-Quality professional's time.
  • Facilitate scalability & reuse of information. Collect problem solving knowledge and reuse it. As demand changes with economic cycles, knowledge and experience can be accessed and reapplied when demand increases.

Supply Chain Problem Solving - What is it?
We use various industry accepted problem solving methodologies, depending on requirements, including:

  • Quick CAR 8D (Quick Corrective Action Reporting - 8 Discipline)
  • Quick CAR A3 (Quick Corrective Action Reporting - A3 Toyota's Model)
  • Level One, Level Two, Level Three Style Problem Solving (Escalating levels of complexity)

The system is made up of two parts: Quick CAR and Expanded Investigation. Quick CAR (Corrective Action Reporting) is intended for basic problem solving issues. If there are multiple Root Causes or complex solutions, the problem can be escalated to an Expanded Investigation.

You and your suppliers can identify and resolve specific, costly, and reoccurring problems across the supply base.

Supply Chain Problem Solving allows you to initiate and monitor problems via the web. It collects all the data and reasoning associated with an issue. As the database grows, it develops a store of experienced-based production problem solving knowledge, which you can apply across the supplier base.

Unique Features of the Supply Chain Solving system:
Flexibility within a standard approach - It is designed to be flexible enough to meet the needs of different constituencies and problem types. The system is configurable on an ongoing basis to meet these different levels of complexity.

Multiple languages and incorporating local knowledge - It is available in English, Spanish and French. Local knowledge and specialized information can be added by work group.Gets over barriers between departments by fact based reasoning.

Data: All in one place - It is ODBC compliant so it can link to existing data. The data section can be tailored to meet differing work procedures. This saves a great deal of time and reduces confusion in recreating information.

Retaining information in a way that can be reused - The software doesn't just capture the data and descriptions of the issue and countermeasures; it captures the reasoning users went through. When a problem reoccurs, it is much faster and easier to understand "why they did what they did", so other options can be applied. This database of experience becomes a very valuable resource.

See the features chart for more about Supply Chain Problem Solving.

System Requirements
    All products are available as hosted solutions or may be installed behind the corporate firewall. Users access the applications via their web browser. MS Internet Explorer, Mozilla, FireFox and Netscape browsers are supported.    
Supply Chain Problem Solving is available for for MS Windows and UNIX based networks.
   

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