Issue Identification

Any and all issues are easily identified and tracked on a single screen. The common, single screen is configured to meet different organization’s tracking and data needs. PHRED’s Issue Identification screen is available across the organization and selected suppliers (if you let them). The issue/problem can either be worked and closed here or, if the problem is significant enough, it can be escalated to a full 8D investigation.

A Common Screen to Describe & Classify Issues

• Describe the issue to the level of detail you need
• Classify the issue so you know where it fits in your hierarchy
• Note who is involved in the issue and which people are working on the issue
• Capture the data elements related to the issue that the organization has determined are most helpful to track

Set Actions & Track their Completion

No more guessing:“What did we agree to do?” Use the action sections to:

• Describe the actions
• Assign actions & responsibilities
• Automatically email the actions when they are assigned, reassigned or overdue
• Set a due date
• Note the completion date
• Enter completion/verification validation comments
• Log the last time an action was updated so everyone knows the last time it was updated and by whom
• Keep all actions in one place

Attach Supporting Data

Attachments provide a common, easy way to attach pictures, drawings, diagrams, charts and any form of electronically saved data. The data is always attached to the relevant issue or problem. Links to supporting data are part of the reports on the issue or problem.

See an Attachments Screen.

Access Other Data

Via OBDC

• Link to other databases via ODBC connections
• Dynamically access data stored elsewhere and save it as part of the problem
• Export data on a scheduled basis to be picked up by other databases

Closing the Loop

PHRED has built in steps to make sure that ‘the loop’ is closed.

• Tracks that all actions have been closed
• Database allows full audit of the issue and actions taken
• Problem owner has complete visibility of the process to ensure completion. They can understand what has been done and that it has been done right.

Here is a Library Screen.

Expert Access

The library shows who has had the problem before or has had a similar experience.

PHRED helps find experts listed by function across the organization and supply chain.

Experts can see problems across their areas of concern and can become involved with those problems.

See a sample of an Experts Screen.

Online Coach & Help

Coaching and Help is available to answer the basic questions of how to use the system. They are configurable via the administration function to match the organization’s language and needs. Coaching & Help includes:

• How to fill out the issue identification form
• How to work the system, attach files and other technical information

See a sample Coach/Help Screen.

Close Issue or Escalate to a Full 8D

The issue/problem can either be closed here or, if the problem is significant enough, escalated to complete the entire 8D process.

By individual problem, you can determine if this issue is worth investigating to root cause and permanent solution.