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Happy Customers
- Collaborate with Customers and Keep their Business
- Be Confident that a Customer’s Problem is Solved Permanently
- Learn from Customer’s Problems to Improve & Innovate
- Insure the Voice of the Customer is Heard
Smooth Operations
- Identify & Drive Out Repeat Problems
- Improve Problem Resolution Rate & Quality
- Know if It has Happened Before & What you did About It
- Share Knowledge between People & Plants
- Make Better Use of Experts
No Surprises Supply Chain
- Collaborate on Problems with the Supply Chain
- Design Out Defects in Supplier Products & Processes
- Reduce Time Spent Traveling to Solve Supplier’s Problems
- Make Suppliers Accountable and Active in Solving their Problems
- Compare & Contrast Supplier’s Problem Solving Performance
- Make Problems Visible throughout the Supply Chain
Becoming a Better Organization
- Create an Organization of Problem Solvers
- Reduce Cash Investments in Inventory
- Reduce IT Costs & Make Knowledge Flow
- Keep your Managers Out of Jail through Governance & Audit
- Identify & Develop Your Best People
- Get Beyond: “If only we knew what we know.”
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