What This Book Can Do For You

This book will help you produce 8D Problem Reports. It will guide you through the 8D process to determine Root Causes, reach Permanent Solution(s), and prevent recurrence. You will learn how to include the different perceptions of those involved in and affected by the problem. This increases your chances of finding the correct Root Cause and a successful Permanent Solution. You will learn how to build a library of problems to answer the question: "Has it happened before?" Also, you will learn how to implement Structured Problem Solving as a business process in your organization.

Part I - The Big Picture: topics discussed are:

• What is the 8D?


• Why is it useful?


• When to complete an 8D?


• How to become skilled at 8D?

Part II - 8D Steps: The details on how to complete an 8D, including:

• Overview of each step


• Instructions on how to complete the worksheets


• Example answers

Part III - Integrating 8D Into Your Environment: Learn how to:

• Create reports for different audiences


• Set up a problem library


• Make 8D successful in your organization

Part IV - Worksheets and Other Resources: Included for your use are:

• 8D Worksheets (These are yours to copy and distribute)


• Resources available to help implement 8D

About the Author
Laurie Rambaud is a senior partner at PHRED Solutions Inc. Since 1991, Laurie and the team at PHRED Solutions have been providing tools to guide people through business processes that require a high degree of structured reasoning. Based on the structured reasoning techniques pioneered by Toyota and the questioning techniques of Rational Emotive psychotherapy, PHRED's work was quickly adopted by some of the world's major corporations.

The processes detailed in this book have been validated over many, many training courses at major manufacturing organizations in the U.S. and Canada. Laurie includes only tried and tested techniques, rather than theoretical or academic models you may have come across.

Laurie and the PHRED Solutions team provide software, consultancy and manual form based systems. These include:

• 8D Problem Solving


• A3 Problem Solving


• 5 Why Root Cause Analysis


• Standard and Basic Safety Investigation


• Behavioral Safety Observations (Total Incident Prevention and Planning Systems)


• Specialized thinking processes such as Collaborative Scientific Software